Customer Service Representative

INGU Solutions is a venture-funded, Calgary-based technology company, revolutionizing how oil and gas companies maintain and protect their pipeline assets and in return our environment.

Oil and gas pipelines are critical assets within our economy and like so much of the world’s underlying infrastructure, they are aging and vulnerable to climate events. Unlike our roads, bridges rail and pipelines they are often hidden from view, expensive to reach, and for the 40 per cent of the world’s pipelines, completely untouchable using current inspection technologies. Our Pipers are providing oil and gas companies with immediate and affordable access to pipeline assets even in the most challenging conditions.
We are excited about the future. Come and join our team!

Ingu is currently seeking a dedicated Customer Service Representative to join our growing and ambitious team. As Customer Service Representative you will play a pivotal role in ensuring our Pipers® service meets our commitment to our customers. The Customer Service Representative role is a full-time position out of our office in Calgary.

What your day looks like:

  • Serve as the primary contact to coordinate Pipers® delivery and deployment
  • Review pipeline specifications and Pipers® deployment schedule to ensure a successful deployment
  • Take care of shipping and handling of the Pipers®
  • Provide first level customer support with deployment and functionality questions
  • Internally liaise between sales, operations, and data science, to ensure optimal customer satisfaction

What you bring to the table:

  • Excellent customer service skills
  • Excellent organizational skills; must be able to efficiently manage a variety of projects and customer needs simultaneously
  • Strong communication, problem solving and time management skills
  • Proficient in Windows-based computer programs and data entry in CRM systems
  • Must be able to comprehend and communicate accurately, clearly and concisely in English
  • Bachelors degree is preferred
  • Experience with customer service in the Oil & Gas sector is a plus

If this sounds like you, we would love to hear from you! Want to know more about us? People love what we are doing! Give us a click!

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Senior Data Scientist

INGU Solutions is a venture-funded, Calgary-based technology company, revolutionizing how oil and gas companies maintain and protect their pipeline assets and in return our environment.

Oil and gas pipelines are critical assets within our economy and like so much of the world’s underlying infrastructure, they are aging and vulnerable to climate events. Our Pipers® technology provides oil, gas and water utilities companies with immediate and affordable access to their pipeline assets even in the most challenging conditions. This revolutionary technology uses miniaturized inline sensors to detect leaks, geometric defects, magnetic anomalies, and deposits that threaten pipeline performance and safety with zero-downtime.
We are excited about the future. Come and join our team!

INGU is currently seeking a dedicated Data Scientist. As Data Scientist you have demonstrated strong coding skills using Python and have shown an ability to draw tangible conclusions from real-world sensor data. You have strong attention to detail and enjoy a fast-paced work environment where you can take on varied and complex tasks that require independent judgement.

What your day looks like:

  • Work as part of the data science team to analyze data from our Pipers® pipeline screening tool (Pipers®) and produce reports for our clients
  • Develop new data-driven insights that can provide value to our clients
  • Develop machine learning models using complex datasets
  • Create and maintain tools using Python to optimize our data analysis

What you bring to the table:

  • MS or PhD in physics or similar quantitative field
  • Understanding of machine learning algorithms and advanced statistics such as: regression, time-series forecasting, clustering, decision trees, modeling, optimization, and unstructured data analysis
  • Programming in Python 4+ years’ experience
  • 2+ years of hands-on experience in working with NumPy, SciPy, Pandas, TensorFlow (or equivalent)
  • Strong quantitative orientation and attention to detail
  • Ability to:
    • compile, correlate, and compute results from large sensor time series datasets and draw tangible conclusions
    • develop machine learning algorithms and perform advanced statistical analyses
    • work in a timely manner within internal/customer driven deadlines
    • support and work closely with a myriad of colleagues in sales, operations, and product development
  • Must be able to comprehend and communicate accurately, clearly and concisely in English

You may be a fit for this role if:

  • You’re comfortable with investigating open-ended problems and coming up with concrete approaches to solve them
  • You’re a deeply curious person
  • You can wrangle data like a pro alligator wrestler and come out relatively unscathed

If this sounds like you, we would love to hear from you! Want to know more about us? People love what we are doing! Give us a click!

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